Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Just simply mail it back to our address. 

To complete your return, we require a receipt or proof of purchase.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted to your Credit Card.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

sumit@elementws.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sumit@elementws.com and send your item to: 2209 Sandman Cr., Ottawa, Ontario, CA, K4A 4V6.

  

To return your product, you should mail your product to: 2209 Sandman Cr., Ottawa, Ontario, CA, K4A 4V6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.